Politique de remboursement

Last updated: August 2026

Thank you for purchasing from INSTAWEB LTD.

Our store primarily sells digital products, including downloadable PDF files. Because our products are delivered electronically, our return and refund policy differs from that of physical products.

Digital Products

All products are delivered digitally unless a product page specifically states otherwise.

Before purchasing, please review the product description, file format, contents, and other information provided on the product page.

Refund Requests

If you experience a problem with a purchased digital product, please contact us so we can review the issue and help resolve it.

Examples of problems that may qualify for assistance include:

  • The download link does not work
  • The file is corrupted
  • You received an incorrect file
  • The product is materially different from its description
  • A technical issue prevents you from accessing the purchased PDF

Depending on the circumstances and applicable law, we may provide a replacement file, corrected file, technical assistance, or refund.

Digital Downloads

Where permitted by applicable law, a discretionary refund may not be available simply because a customer changes their mind after successfully accessing or downloading a digital product.

This does not affect any mandatory consumer rights that cannot legally be excluded.

European Union Customers

Customers located in the European Union may have statutory consumer rights concerning digital content.

For digital content supplied without a physical medium, the right of withdrawal may cease once delivery begins when the applicable legal requirements have been fulfilled, including any required express consent and acknowledgment.

Nothing in this policy limits mandatory consumer rights provided by applicable law.

Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us as soon as possible so that we can review the order.

How to Contact Us

For questions or assistance regarding a purchase, please use the contact information provided on our website.

When contacting us, please include your order number and the email address used for the purchase whenever possible.